P 08 6365 5665
Suite 8, Level 1, 12-14 Thelma Street, West Perth WA 6005
1. Why should I use a property management service?
2. What does Rent Choice charge?
3. What are Rent Choice’s contract terms?
4. How does Rent Choice determine 'market rent' for my property?
5. When do I receive rental payments?
6. What is the maximum bond I can hold?
7. Should I allow pets?
8. Should I lease my property furnished or unfurnished?
9. What should I do to get my property rental ready?
10. How are property repairs conducted?
11. What expenses must I cover as landlord?
12. What should I do to minimise vacancy?
Whether you own one rental property or a dozen, being an active landlord requires a significant amount of time, energy, and industry know-how. By taking over these responsibilities, property management companies like Rent Choice can be a huge asset not only to your investment but to your personal quality of life. A good property manager will:
Property management done right is more than picking up rent cheques, and the cost of investing in a property manager can be significantly offset by the increased professional diligence. Rent Choice, for example, ensures compliance with the Residential Tenancies Act by keeping up to date with legislation changes, utilising appropriate documentation, and reviewing policy terms set by your insurer. In addition, our licensed agents have access to defaulting databases to vet tenants as well as subscriptions to advertising portals that bring your property to a bigger pool of higher-quality potential tenants.
Using a property management service can reduce the potential for scams, bad tenants, and lawsuits. We make sure your tenant is happy in the home, keep your investment on track, and reduce your work, stress, and risk. With Rent Choice, your only responsibility as the property owner is to sit back and enjoy the passive income your rental properties provide.
Property management fees in Perth commonly fall between 10% to 18% of total collections, which includes charges such as letting, admin/postage, inspection, and other service fees. Rent Choice’s specialist model sits competitively within this range; however, we take pride in providing above-average service, and this is reflected in our fees. We are not the cheapest agency in Perth, nor do we strive to be.
Our exact fee structure depends on the complexity of your particular property. The factors we take into account include rent price, turnover rates, furnished vs unfurnished listings, and whether or not you own multiple properties. For a precise breakdown of the fee structure that matches your property, please get in touch.
Rent Choice uses the REIWA Exclusive Management Authority for Residential Premises, commonly referred to as a management agreement or authority to act. This is a standard document that details fees, landlord obligations, and the agent's duty of service. The written authority is a binding contract for a fixed term, generally 1-3 years.
The REIWA written authority is continuously reviewed to meet changing legislative requirements. In addition, Rent Choice tailors the agreement to best fit each owner’s needs, circumstances, and properties.
Market knowledge and leasing experience can help establish the optimal rental price for a property. At Rent Choice, we use a combination of industry software and internal leasing records to examine:
Tenant feedback from comparable properties, as well as home open traffic and the amount and quality of prior applications
Finally, we evaluate direct market feedback while advertising your property, so as to adjust our marketing and asking rent to current market expectations. Though we do all we can to optimise this process, the market itself has the final say in determining rental price.
We disburse rental payments to owners twice monthly, on the closest business day before the middle and end of the month. For example, if January 31 falls on a Sunday, our end of month payment will be sent on Friday the 29th. Funds should clear into your nominated bank account within two business days.
Please note that we will deduct from these payments any outgoing accounts or invoices you’ve nominated us to pay. These deductions will be itemised on your owner statement.
You’re allowed to request a maximum security bond of four weeks’ rent, as well as a pet bond of $260. There are some exceptional circumstances that may allow you to request more than this amount. Please contact us to check if these circumstances apply to you.
Also note that per recent legislation, security bonds are no longer held in trust. Rather, all bonds are held by the Bond Administrator, a service provided by the Department of Mines, Industry Regulation and Safety.
Opening your property to pets can make for faster leases and longer-term tenants. Before considering this, you should take into account whether your property is suitable (yard size, landscaping, strata scheme conditions, etc.) as well as what kind of animals you’re willing to allow (size, breed, age, indoor vs outdoor pets, and temperament). You can assess this on a case-by-case basis and ask about a pet’s previous history in other rental properties.
If you’re concerned about damage, do consider that tenants are responsible for returning the property in the same condition as was leased. All damage must be repaired at the tenant’s expense prior to disbursement of their security and pet bonds.
While evaluating the pros and cons of furnishing your rental, you’ll have to consider what’s most convenient for you and most suitable for your property. Note that there are multiple tiers of furnishing:
You should always review the marketplace prior to making a decision. This review should include the area’s demand and wealth level, which the quality of your furnishings should match. Fully furnished properties are in greater demand in some areas than others, such as Perth CBD, university suburbs, executive homes, and satellite cities like Fremantle, Joondalup, and Mandurah CBD.
Sometimes leasing a furnished property is simply a matter of convenience. Many of our existing clients have temporarily relocated for work or travel, and have chosen to rent their properties furnished as-is. This not only saves on moving and storage costs, but often attracts higher rent.
On the flip side, furnished properties can result in greater depreciation and more transient tenants who move in and out with little effort. Please be aware that the average tenure of furnished properties may be shorter.
Before leasing a furnished property, you should always remove any priceless, personal, or sentimental items. It's also prudent to review and update your insurance policies to ensure adequate coverage of your belongings.
For more personalised help deciding whether or not to furnish your rental property, please don’t hesitate to get in touch.
Preparing a property for rental is a straightforward process, but it’s important to get started well before the property becomes vacant. We recommend a preparation window of 4-6 weeks, so deciding when you want to list your property for rent is a key first step. We encourage prospective landlords to meet with us as soon as possible in order to establish deadlines, consider leasing terms, address property-specific items, and come up with a game plan to achieve minimal vacancy.
Before leasing a property, you’re responsible for ensuring tenant safety and complying with current legislation. Rent Choice can help you address these responsibilities, which include such items as:
To further mitigate your risk it’s important to consider landlord, building, and contents insurance. It’s a good idea to cover yourself against property damage and theft, loss of rent, workers’ compensation, and public and legal liability — and you’ll want this insurance in place before conducting any home opens. We encourage all property owners to seek specialist advice from an insurance agent before leasing. Ideally, we’ll begin to market properties four weeks before they become available for rent. Before this can happen we need to:
When all goes well, we usually start receiving applications before the property becomes vacant. With the right amount of time and prep, property owners can select from a bigger pool of higher quality tenants and keep vacancy rates to an absolute minimum.
Rent Choice performs simple preventative maintenance as part of our routine inspection process, in addition to necessary repairs as reported by tenants. Your role in this process is simply to delegate authority and set us a minor maintenance budget, to be allocated at our discretion. We’ll keep you up to date about all repair issues and provide you with an itemised ledger at the end of the financial year that you can easily pass on to your accountant.
Should you decide not to allocate a maintenance budget, we’ll run all repair requests past you before taking action. We discourage this, as having minor issues handled without your personal involvement is one of the key benefits of property management. Foregoing a maintenance budget will also delay the repair process in the event you’re unable to be contacted, which can lead to dissatisfied tenants and shorter tenures.
A partial list of the repair work Rent Choice will undertake on your behalf includes:
Please note that if emergency repairs are required, our primary responsibility is to ensure the safety of your tenants. Though we’ll do everything we can to contact you beforehand, we may in rare events have to act in our best judgement on your behalf.
11. What expenses must I cover as landlord?
The owner is responsible for various holding expenses of the property, including:
Depending on your property, you may be responsible for additional costs, such as:
We encourage property owners to budget 20% - 30% of pre-tax gross collections for landlord expenses; these are often tax deductible at the end of each year. Holding costs and depreciation may also help offset yearly expenses. We recommend speaking with an accountant for more detailed personal information.
Ongoing maintenance is very property-specific. As part of our initial meeting, Rent Choice provides feedback on fixed and optional expenses to help our owners budget appropriately and ensure financial peace of mind.
There are four key areas that determine your property’s attractiveness in the market: asking rent, leasing conditions, presentation, and marketing.
We take leasing very seriously at Rent Choice and have a comprehensive marketing process designed to minimise vacancy rates. For more information, please get in touch.
Keen to make us your choice?
Real Estate services provided by Rent Choice Pty Ltd T/A Rent Choice (ABN 46 161 592 990) Licensed Real Estate and Business Agent in WA (RA66242).
Marketing Your Property
Rent Choice will only be able to offer your property to the market if we have a signed management authority, We offer a three month satisfaction guarantee for your peace of mind.
In the event that the management authority is terminated, Rent Choice will hand back the property without charging any penalties or exit fees.
For avoidance of doubt, the three months is calculated as at the date of signing the agreement to the same date less one day, three months later.
Any fees received by Rent Choice during the three month period for services completed will not be refunded (for example: leasing fees, inspection fees etc.)
On expiry of the three month guarantee period, the landlord will waive the benefit to the guarantee and all other conditions of the management agreement will stay intact.
The management agreement must be entered into in good faith and be for a minimum term of 36 months.
1. Rent Choice is committed to complying with its obligations under the Privacy
Act, 1988 and the associated Australian Privacy Principles (APPs).
Application of the APPs to this Real Estate Agency
2. We are bound by the APPs either as a consequence of being an organisation
with an annual turnover of more than $3 million or due to the fact that we
derive a benefit, service or advantage by the collection or disclosure of
information and opinions about individuals whose identity is apparent or can be
3. We will not collect personal information unless it is reasonably necessary for, or directly related to, one or more of our functions or activities.
4. Our designated Privacy Officer is:
Name: Clare Christiansen
Telephone: 08 9435 3915
5. We, through our Privacy Officer, are happy to provide further details as to the
extent to which we are required to comply with the APPs should any person
wish. Alternatively, further details of the obligations imposed upon
organisations under Australia’s privacy laws can be obtained directly from the
Office of the Australian Information Commissioner (Commissioner) or by
reference to the APPs and the Commissioner’s associated guidelines at
The types of information held by this Real Estate Agency
6. The type of personal information held by us includes the following:
a) names, email addresses, other contact details, residential and mail
addresses, gender information, occupation details, and other personal
information provided by individuals to the real estate agency or our
service providers in acquiring, using or subscribing to our services;
b) financial information such as assets and liabilities, income and expenses,
credit reference information and credit card/banking details;
c) property valuations and details of properties obtained to make, analyse
and/or assess those valuations;
d) databases of comparable sales of properties and/or businesses in order to
appraise the value of other properties and businesses and in order to
assist in the marketing of those properties and businesses;
e) information used with respect to the marketing, sale and/or leasing of
real estate properties and/or businesses;
f) information from sellers, buyers, lessors and/or tenants and potential
sellers, buyers, lessors and/or tenants of properties and/or businesses;
g) details of properties, owners and tenants used for the purpose of
managing the leasing of both commercial and residential properties;
references associated with tenancy applications;
h) photographic identification;
i) data obtained from third parties regarding lease applicants’ rental
j) data obtained from third parties for use when marketing, selling and
leasing real estate properties and businesses;
Ways in which this real estate agency collects personal information
7. This real estate agency collects personal information:
a) wherever reasonably practicable, directly from the individual with respect
to whom the information relates;
b) from our associated company, Clear Property Management Pty Ltd, its agents and
c) from individuals, agents and representatives (eg lawyers, settlement
agents, accountants, financial advisers, banks);
d) by buyers, sellers, lessors, tenants or other users of our services or,
alternatively, by potential users of those services;
e) through our website;
f) through publicly available information services (eg social media, local
councils, Landgate, telephone white pages, internet records);
g) when we are required to collect the information by virtue of legal or
regulatory requirements (eg the provisions of the Real Estate and
Business Agents Act, 1978);
h) when individuals participate in competitions or surveys conducted by the
real estate agency (or third parties, on our behalf) including, but not limited to, surveys relating to the quality of our services provided and surveys relating to real estate matters;
i) from data bases kept by third parties regarding individual’s rental
j) from other real estate agents (eg when the agency is involved in a
conjunctional sale of land or when we act for a buyer in a transaction).
The primary purpose for which this real estate agency holds information
8. We hold the information referred to above for the purpose of enabling us to
conduct the services that we provide to our customers, sellers, buyers, lessors
and tenants, to enable us to market the provision of those services and to
conduct our business. In particular:
a) we collect information to enable us to provide services in connection with
the sale and/or leasing of properties and/or businesses;
b) we collect information to provide advice to customers and prospective
customers with respect to real estate and/or business agency matters;
c) we obtain information from Landgate, to assist us in the valuing, selling
and/or leasing of properties and/or businesses;
d) we collect information to assess applications for residential and
e) we obtain information to assist us with marketing the services of the
f) we collect information to enable us to advise our clients of additional
information or services supplied by us (or by third parties) that may be of
interest to them;
g) we provide personal information to our contractors, who provide us with
services to assist us with conducting our business;
h) we collect information to enable us to efficiently manage our business;
i) we collect information to assist with our delivery of services via the
j) we provide information to the Real Estate Institute of Western Australia
(Inc) and other providers of real estate internet services to enable us to
market properties, promote our services and conduct our business
through the internet;
k) we collect information for research and statistical purposes.
Disclosure of personal information to overseas recipients
7. It is likely that we will disclose personal information to overseas recipients (eg
data storage services), when that disclosure is consistent with the purpose set
8. The countries associated with the overseas recipients are, potentially, but not
limited to the following: United States of America, Philippines, India and
Right to gain access to personal information held by this real estate agency and our complaints handling processes
9. Information that is stored by us about an individual is stored in a reasonable
state of security.
10. Pursuant to the APPs, persons have certain rights to obtain access to personal information held by us with respect to that individual. Subject to the relevant exemptions contained in the APPs and subject to an individual providing sufficient proof of his or her identity this real estate agency will provide access to information that it holds relating to an individual. This real estate agency reserves the right to charge a fee for the provision of this information based on the administrative cost of supplying the information requested. Further details as to these costs and the ability to access information held by us can be obtained by contacting our Privacy Officer.
11. This real estate agency requests, for the purposes of clarity, that any requests for access to personal information be made in writing addressed to the agency's Privacy Officer.
12. We will generally provide access to information by providing to the individual
concerned copies of relevant documents. Where, for reasons of volume or
otherwise, providing copies of documents is not practical, we will make arrangements for the individual concerned to attend at our offices to carry out
a physical inspection.
13. Wherever possible, we will provide copies of documents or access to the
information that we hold with respect to an individual within 14 days of the
receipt of the relevant request. In the case of more complex requests we will
endeavour to provide access to the information within a period of 30 days.
14. If individuals believe that information held relating to them is incorrect they are entitled to request, by contacting our Privacy Officer, that we correct that
15. Should we believe that we are entitled to refuse a request to access information or to make corrections we will provide written reasons for our decision.
16. If you are dissatisfied with the manner in which we deal with your personal
information or should you wish to make a compliant regarding our compliance
with privacy laws, please contact our Privacy Officer in writing.
17. Should any person wish to obtain further information with respect to the type of personal information we hold, the purposes for which we use that
information and/or the way in which we manage that information, please
contact our Privacy Officer at the contact details set out above.