There's no doubt that 2020 has been an extraordinary year for everyone! Whilst the year has brought challenges, providing support and guidance to our tenants and owners have been a highlight for us.
We know this is a busy time of year so we will keep this brief. Our Rent Choice team will be taking a well-served break from Thursday 24th December 2020 returning Monday 4th January 2021. But before we head off on our holidays, we wanted to let you know how you can contact us during this festive period.
What you need to know:
1. Rental payments
Our accounts team will be logging in on business days to make sure that your rent is receipted and debited from your account (if on direct debit). If for some reason, your rent doesn't go through, our team will still reach out to you (via SMS or email). If you realise your rent is going to be late, shoot an email to your property manager to let us know, so we're aware of what date we should expect your rent instead and can let your owner plan ahead.
If you've got an emergency repair at your property during this time, we have a team of tradespeople ready to help you out. Our property managers are available for emergencies only and will respond with work orders as usual to contractors. Non-urgent/emergency repairs will be attended to when the team returns to work on 4th January.
What constitutes an urgent repair?
An emergency is an event that poses an immediate risk to the property or occupants. Urgent repairs fall into to categories: essential services and other urgent repairs. Essential services are listed in the Residential Tenancies Regulations 1989 and include repairs to:
- Burst water service,
- Gas leaks,
- Broken hot water system,
- Sewerage leaks or;
- Dangerous electrical faults.
Other urgent repairs which are not an essential service, but if not fixed might cause damage to the premises, injure a person or cause undue hardship. Remember, for all other, non-emergencies, please email your property manager to attend upon their return.
3. Emergency after-hour repairs
If you have an emergency repair, in the first instance, please SMS your property manager and send an email. Please provide as much detail as possible (videos and photographs encouraged) so we can best assess the situation for you. A list of our property manager's details are below for your convenience:
Hayley Morley email@example.com 0466 042 142
Kelly Linden firstname.lastname@example.org 0490 260 603
Sam Nelson email@example.com 0434 053 487
Anya Dann firstname.lastname@example.org 0423 559 096
Noelia Stenvers email@example.com 0403 206 402
We also suggest contacting your electricity, gas, water providers or look online to see if there are any registered faults in your area.
Firstly please report the break-in straight away to the police and notify your property manager including your police report number. Please advise of any works required to your property manager via SMS and email.
5. Locked yourself out
As frustrating as this can be, unfortunately, it is your responsibility to call out a locksmith at your own expense. Lockouts are not considered an urgent repair.
6. Payments to creditors and owners
Our payment dates over the festive period remains Thursday 31st December 2020 with your statements or remittance issued to your nominated email.
7. Want to view a property for rent
Our 'For Lease' section on our website has a live vacancy list along with open home schedules. Alternatively, you can email firstname.lastname@example.org, and we will let you know when the next viewing time is available over this period.
8. Applying for a property
Rent Choice use an online application system which means it is accessible 24 hours a day, seven days a week. You can still apply using the link; https://tenantoptions.com.au/ and applications will be processed immediately; however please note if your references are currently on leave or unavailable over the festive period they may respond upon their return or their office re-opening.
Before we sign off, we would like to say a BIG THANK YOU to all clients - it has been a pleasure working with you.
We look forward to starting the new year with a bang!
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