P 08 6365 5665
Suite 8, Level 1, 12-14 Thelma Street, West Perth WA 6005
1. How long will it take to apply and be accepted for a property?
2. How can I make my application stand out?
3. What do I need to do when moving into a property?
4. Are my contents insured under the property owner’s policy?
5. What are my maintenance obligations throughout my tenancy?
6. What happens during a routine inspection?
7. How long should repairs take once they’ve been reported?
8. Can a friend move into the property with me?
9. What do I need to do before vacating a property
10. What are my cleaning obligations when vacating a property
At Rent Choice, we strive to process applications as soon as possible. Almost all applications we receive are completed within three business days.
Incomplete or incorrect applications can delay this processing time. Before submitting your application, review it for the following:
As a responsibility to owners and tenants, Rent Choice conducts thorough application screenings. Upon receipt of your application, we review your information both in-house and via third party reference checks. Sometimes this screening process results in unavoidable delays outside our control. Once screening is complete, we seek instructions from the property owner within one business day.
Best of luck with your application!
The best way to increase your chances of a successful application is with some simple due diligence:
Most importantly, don’t hesitate to contact us with any questions or concerns while applying. We’re here to help, and we want your application to succeed just as much as you do!
Firstly, congratulations on your successful application! Before we can welcome you to your new home, you have two important obligations:
Upon signing the lease, it’s your responsibility to place the property’s electricity, gas, and telephone accounts in your name. We recommend you begin this process prior to moving in, so as not to find yourself without essential services. If you require assistance, we’re happy to help in any way we can.
Finally, at the beginning of your tenancy we provide you with a property condition report. It’s imperative that you review this report and record any defects with the property at possession time, as you will have no other opportunity to do so. When you vacate the property, this initial report will be used to assess the outgoing property condition in order to release your bond accordingly. You must review, sign, and return this property condition report within seven (7) days of moving in.
In general, it is unlikely that a landlord’s insurance policy will cover a tenant's belongings.
Legislation permits only licensed professionals to give personal insurance advice, so we encourage our tenants to consult with an insurance broker or provider for more personalized information.
As a tenant, you’re expected to keep the property clean, safe, and functional. When vacating at the end of your tenancy, the property should match the condition it was in when your tenancy began. The easiest way to stay on top of this is with consistent, regular cleaning. We provide routine inspections for all our properties, as well as a checklist you can follow to stay on top of maintenance.
Please CLICK HERE to download an example cleaning checklist for your reference.
We perform inspections of our properties every three months, beginning six weeks into your tenancy. You will receive written notice at least seven (7) days prior to each of these inspections.
We use inspections to note the internal and external conditions of a property and to report any maintenance issues that may need to be addressed. This information is provided to the property owner for their knowledge and review. While we sometimes take photographs of the property’s condition to include in this report, we’re mindful that this is your personal space and do all we can to respect your privacy.
You are not required to be present during an inspection, though we ask you please leave a note identifying any maintenance issues you’d like inspected. Should you wish to be present during the inspection, your property manager can provide you with an approximate appointment. As we book multiple inspections across our properties on any given day, we may not be able to provide you with a precise start time.
When the inspection is complete, your property manager will leave a card confirming the review and identifying any issues. If necessary, we’ll call or write you separately to address any further required action.
We strive to resolve all maintenance issues as soon as possible. This process can involve verifying the problem, receiving approval from the property owner, obtaining quotes, and coordinating access between trades — all of which can result in delays outside our control. We do everything in our power to minimise your inconvenience during this time.
Only individuals listed in the tenancy agreement, or those with written permission, are authorized to live on the property. If you’d like to have someone move in with you, please contact us to request a separate tenancy application. This form must be filled out and approved by the property owner before your friend can move in.
Please note that you will be in breach of your tenancy agreement if you allow anyone else to live with you without written consent.
9. What do I need to do before vacating a property?
You must notify your property manager — preferably in writing via email — of your intent to vacate within the notification period. Please ensure you allow yourself enough time to take care of outgoing maintenance obligations before vacating.
We provide a checklist of vacating obligations that we ask outgoing tenants to follow. This includes items such as professionally cleaning and deodorising the carpets. If you have pets, you’ll also be required to complete a flea treatment. Your property manager can provide assistance in contacting any trades, gardeners, or other professional services needed to prepare the property for handover.
You must return all keys and remotes to our office by 5:00 PM on the date stipulated on your notice to vacate. If you need an extra day or two to attend to cleaning or other matters, please inform us ahead of time and we’ll do our best to accommodate your request. Note you’ll be charged rent for each day past the end of your tenancy, which cannot be paid from your bond.
10. What are my cleaning obligations when vacating a property?
When performing your vacate clean, please refer to the property condition report (PCR) that you signed at the beginning of your tenancy. Your final inspection will be compared to this report in order to determine your bond refund. We suggest you perform a thorough, room-by-room clean in order to return the property to the condition it was in at the start of your tenancy. If the property is furnished, please ensure that each room contains the same items as originally set out. Typically, there will be photos accompanying the PCR that you can refer to.
This checklist represents your basic cleaning obligations before vacating. We’ll also provide a guide of recommendations you can follow to help ensure the full return of your bond.
Verandah, Decks, Outdoor Area, and Pool
Garage, Carport, Driveway, and Shed
Gardens and Lawns
Real Estate services provided by Rent Choice Pty Ltd T/A Rent Choice (ABN 46 161 592 990) Licensed Real Estate and Business Agent in WA (RA66242).
Marketing Your Property
Rent Choice will only be able to offer your property to the market if we have a signed management authority, We offer a three month satisfaction guarantee for your peace of mind.
In the event that the management authority is terminated, Rent Choice will hand back the property without charging any penalties or exit fees.
For avoidance of doubt, the three months is calculated as at the date of signing the agreement to the same date less one day, three months later.
Any fees received by Rent Choice during the three month period for services completed will not be refunded (for example: leasing fees, inspection fees etc.)
On expiry of the three month guarantee period, the landlord will waive the benefit to the guarantee and all other conditions of the management agreement will stay intact.
The management agreement must be entered into in good faith and be for a minimum term of 36 months.
1. Rent Choice is committed to complying with its obligations under the Privacy
Act, 1988 and the associated Australian Privacy Principles (APPs).
Application of the APPs to this Real Estate Agency
2. We are bound by the APPs either as a consequence of being an organisation
with an annual turnover of more than $3 million or due to the fact that we
derive a benefit, service or advantage by the collection or disclosure of
information and opinions about individuals whose identity is apparent or can be
3. We will not collect personal information unless it is reasonably necessary for, or directly related to, one or more of our functions or activities.
4. Our designated Privacy Officer is:
Name: Clare Christiansen
Telephone: 08 9435 3915
5. We, through our Privacy Officer, are happy to provide further details as to the
extent to which we are required to comply with the APPs should any person
wish. Alternatively, further details of the obligations imposed upon
organisations under Australia’s privacy laws can be obtained directly from the
Office of the Australian Information Commissioner (Commissioner) or by
reference to the APPs and the Commissioner’s associated guidelines at
The types of information held by this Real Estate Agency
6. The type of personal information held by us includes the following:
a) names, email addresses, other contact details, residential and mail
addresses, gender information, occupation details, and other personal
information provided by individuals to the real estate agency or our
service providers in acquiring, using or subscribing to our services;
b) financial information such as assets and liabilities, income and expenses,
credit reference information and credit card/banking details;
c) property valuations and details of properties obtained to make, analyse
and/or assess those valuations;
d) databases of comparable sales of properties and/or businesses in order to
appraise the value of other properties and businesses and in order to
assist in the marketing of those properties and businesses;
e) information used with respect to the marketing, sale and/or leasing of
real estate properties and/or businesses;
f) information from sellers, buyers, lessors and/or tenants and potential
sellers, buyers, lessors and/or tenants of properties and/or businesses;
g) details of properties, owners and tenants used for the purpose of
managing the leasing of both commercial and residential properties;
references associated with tenancy applications;
h) photographic identification;
i) data obtained from third parties regarding lease applicants’ rental
j) data obtained from third parties for use when marketing, selling and
leasing real estate properties and businesses;
Ways in which this real estate agency collects personal information
7. This real estate agency collects personal information:
a) wherever reasonably practicable, directly from the individual with respect
to whom the information relates;
b) from our associated company, Clear Property Management Pty Ltd, its agents and
c) from individuals, agents and representatives (eg lawyers, settlement
agents, accountants, financial advisers, banks);
d) by buyers, sellers, lessors, tenants or other users of our services or,
alternatively, by potential users of those services;
e) through our website;
f) through publicly available information services (eg social media, local
councils, Landgate, telephone white pages, internet records);
g) when we are required to collect the information by virtue of legal or
regulatory requirements (eg the provisions of the Real Estate and
Business Agents Act, 1978);
h) when individuals participate in competitions or surveys conducted by the
real estate agency (or third parties, on our behalf) including, but not limited to, surveys relating to the quality of our services provided and surveys relating to real estate matters;
i) from data bases kept by third parties regarding individual’s rental
j) from other real estate agents (eg when the agency is involved in a
conjunctional sale of land or when we act for a buyer in a transaction).
The primary purpose for which this real estate agency holds information
8. We hold the information referred to above for the purpose of enabling us to
conduct the services that we provide to our customers, sellers, buyers, lessors
and tenants, to enable us to market the provision of those services and to
conduct our business. In particular:
a) we collect information to enable us to provide services in connection with
the sale and/or leasing of properties and/or businesses;
b) we collect information to provide advice to customers and prospective
customers with respect to real estate and/or business agency matters;
c) we obtain information from Landgate, to assist us in the valuing, selling
and/or leasing of properties and/or businesses;
d) we collect information to assess applications for residential and
e) we obtain information to assist us with marketing the services of the
f) we collect information to enable us to advise our clients of additional
information or services supplied by us (or by third parties) that may be of
interest to them;
g) we provide personal information to our contractors, who provide us with
services to assist us with conducting our business;
h) we collect information to enable us to efficiently manage our business;
i) we collect information to assist with our delivery of services via the
j) we provide information to the Real Estate Institute of Western Australia
(Inc) and other providers of real estate internet services to enable us to
market properties, promote our services and conduct our business
through the internet;
k) we collect information for research and statistical purposes.
Disclosure of personal information to overseas recipients
7. It is likely that we will disclose personal information to overseas recipients (eg
data storage services), when that disclosure is consistent with the purpose set
8. The countries associated with the overseas recipients are, potentially, but not
limited to the following: United States of America, Philippines, India and
Right to gain access to personal information held by this real estate agency and our complaints handling processes
9. Information that is stored by us about an individual is stored in a reasonable
state of security.
10. Pursuant to the APPs, persons have certain rights to obtain access to personal information held by us with respect to that individual. Subject to the relevant exemptions contained in the APPs and subject to an individual providing sufficient proof of his or her identity this real estate agency will provide access to information that it holds relating to an individual. This real estate agency reserves the right to charge a fee for the provision of this information based on the administrative cost of supplying the information requested. Further details as to these costs and the ability to access information held by us can be obtained by contacting our Privacy Officer.
11. This real estate agency requests, for the purposes of clarity, that any requests for access to personal information be made in writing addressed to the agency's Privacy Officer.
12. We will generally provide access to information by providing to the individual
concerned copies of relevant documents. Where, for reasons of volume or
otherwise, providing copies of documents is not practical, we will make arrangements for the individual concerned to attend at our offices to carry out
a physical inspection.
13. Wherever possible, we will provide copies of documents or access to the
information that we hold with respect to an individual within 14 days of the
receipt of the relevant request. In the case of more complex requests we will
endeavour to provide access to the information within a period of 30 days.
14. If individuals believe that information held relating to them is incorrect they are entitled to request, by contacting our Privacy Officer, that we correct that
15. Should we believe that we are entitled to refuse a request to access information or to make corrections we will provide written reasons for our decision.
16. If you are dissatisfied with the manner in which we deal with your personal
information or should you wish to make a compliant regarding our compliance
with privacy laws, please contact our Privacy Officer in writing.
17. Should any person wish to obtain further information with respect to the type of personal information we hold, the purposes for which we use that
information and/or the way in which we manage that information, please
contact our Privacy Officer at the contact details set out above.