Tenants

At Rent Choice, our goal is to expedite the application process. Nearly all applications we receive are typically processed within three business days. However, it's important to note that incomplete or inaccurate applications can cause delays in processing.

Before submitting your application, please ensure the following

• Verify that all information is complete and accurate.
• Check for any missing signatures, details or phone numbers.
• Ensure all requested documentation is uploaded.

As part of our commitment to property owners and tenants, Rent Choice conducts comprehensive application screenings. Upon receiving your application, we conduct an internal review and also perform third-party reference checks. Occasionally, this screening process may result in unforeseen delays that are beyond our control. Once the screening is complete, we promptly seek instructions from the property owner within one business day.

We wish you the best of luck with your application!

To enhance your chances of a successful application, consider these simple steps:

Property Viewing and Communication: Prior to applying, reach out to the property manager to find out when future viewings will take place. This proactive approach not only showcases your commitment but also allows you to address potential concerns. You can inquire about the property owner's preferences, such as lease duration, and align your application accordingly.

• Accuracy and Completeness: Ensure that all the information you provide is accurate and up-to-date. Double-check your application for any missing or incomplete sections. If you're using a saved online profile, verify that all fields, especially contact details like telephone numbers and references, are current.
• Referee Availability: Confirm that your referees are willing and able to vouch for you. Some employers may require your written consent before discussing your details over the phone. Additionally, ensure that your rental references can be linked to your previous residences, as this verification is crucial.
• Transparency: Maintain transparency in your rental application. If you have any special conditions or requirements for the property, communicate them promptly. For applicants with pets, provide comprehensive details, including a brief description, photos, and behavioural references if available. These steps significantly increase the chances of approval from the property owner.
• Stay Connected: Don't hesitate to reach out to us with any questions or concerns during the application process. We're here to assist you, and your success in securing a suitable property is our priority.

These proactive measures can significantly boost your application's success rate.

During home opens or viewings when you're looking to rent a property, it's essential to make a positive impression and gather the information you need to make an informed decision. Here's what to do:

1. Arrive on Time: Punctuality shows respect for the landlord or property manager's time. Arrive a few minutes early to demonstrate your reliability.
2. Dress Professionally: Dress neatly and professionally. This not only makes a good impression but also shows that you take the process seriously.
3. Prepare Questions: Have a list of questions ready. Ask about the rental terms, lease duration, monthly rent, security deposit/bond, and any specific rules or policies.
4. Inspect the Property: Pay attention to the property's condition. Look for any signs of damage, wear, or needed repairs. Take notes if necessary.
5. Be Courteous: Be polite and respectful to the landlord, property manager, and other prospective tenants. It's a small community, and a good reputation can go a long way.
6. Follow Up: If you're interested in the property, follow up with the landlord or property manager promptly. Express your interest and ask about the next steps in the application process.
7. Read the Lease: Once you receive the lease agreement, thoroughly read and understand its terms before signing. Seek clarification from the landlord or property manager on any points you're unsure about.
8. Be Prepared to Act Quickly: Rental markets can be competitive, so if you find a property you like, be ready to submit your application and any required fees promptly.

Remember that finding the right rental property can take time, and it's essential to be patient and thorough in your search.

Congratulations on the approval of your application! As you prepare to move into your new home, please take note of these important steps:

1. Funds Transfer: Within two business days of receiving your confirmation email from us, kindly arrange to transfer the required upfront funds into our trust account. Please note that the funds must be cleared in our trust account before you can collect keys for the property. It's advisable to allow an additional two business days for this process, to ensure they reach our trust account prior to the lease start date.
2. Key Handover Appointment: The key handover date should be confirmed by appointment only. Ensure that the upfront funds have been successfully deposited into our trust account before scheduling this appointment. As outlined above, we recommend allowing two more business days for the finalisation of this process.
3. Utilities Setup: As part of your responsibilities upon signing the lease, you are required to place the property's electricity, gas, and telephone/internet accounts in your name (as required, unless otherwise specified within the lease). We suggest initiating this process before your move-in date to avoid any disruptions in essential services. If you require assistance on which utilities need to be connected for your property, please don't hesitate to reach out to us.
4. Property Condition Report: At the beginning of your tenancy (within the first 7 days), we will provide you with a property condition report. It is crucial that you thoroughly review this report and document any property defects at the time of possession. This initial report will serve as the basis for assessing the property's condition when you vacate and determining the release of your bond. You must review, sign, and return this property condition report within seven (7) days of moving in.

These steps will help ensure a smooth transition into your new home. If you have any questions or need further assistance, please feel free to contact us.

Regarding insurance coverage, it's important to note that a landlord's insurance policy typically does not extend to cover a tenant's personal belongings. To get comprehensive information tailored to your specific needs, we strongly recommend consulting a licensed insurance professional, such as an insurance broker or provider, who can provide personalised advice.

As a responsible tenant, you have certain maintenance obligations throughout your tenancy to ensure the property remains in good condition. It's essential to maintain cleanliness, safety, and functionality during your stay. When you reach the end of your tenancy, the property should ideally be in a similar condition to when you first moved in. To help you stay organised and on top of maintenance tasks, we conduct routine inspections for all our properties. Additionally, we have provided a convenient checklist that you can download [insert hyperlink] for reference. This checklist serves as a helpful guide to assist you in maintaining the property to the expected standards.

Our property inspections are conducted approximately every three to four months, with the first inspection being conducted six weeks into your tenancy. We prioritise your convenience and will always provide written notice at least seven days in advance of each inspection, along with an SMS reminder the day before.

During these inspections, our goal is to assess both the interior and exterior condition of the property while also identifying any maintenance issues that may require attention. Please rest assured that we approach these inspections with respect for your personal space. While we document the property's condition with photographs for the owner's awareness and review, we make every effort to uphold your privacy.

It's important to note that your presence is not required during an inspection. However, if you prefer to be present, your property manager can offer you an approximate arrival time frame. Please understand that due to our scheduling demands across multiple properties, we may not be able to provide an exact start time.

If necessary, following the inspection your property manager will follow up with a call or email to discuss any further actions that may be required.

As a responsible tenant, you have certain maintenance obligations throughout your tenancy to ensure the property remains in good condition. It's essential to maintain cleanliness, safety, and functionality during your stay. When you reach the end of your tenancy, the property should ideally be in a similar condition to when you first moved in. To help you stay organised and on top of maintenance tasks, we conduct routine inspections for all our properties. Additionally, we have provided a convenient checklist that you can download [insert hyperlink] for reference. This checklist serves as a helpful guide to assist you in maintaining the property to the expected standards.

We are dedicated to addressing maintenance concerns promptly, but it's important to understand that this process may involve several steps, including problem verification, owner approval, obtaining quotes, and coordinating access for trades. 

To promptly report maintenance or repairs, you can submit a repair request using this link.

Our policy stipulates that only individuals listed in the tenancy agreement or those with written permission are authorised to reside at the property. 

If you wish to have a friend move in, please reach out to us to request a separate tenancy application. This application must be completed and approved by the property owner before your friend can join you.

Please be aware that allowing someone to live with you without obtaining written consent as per your tenancy agreement would constitute a breach of our terms.

Here are some ways for you to prepare for maintenance:

•   Review your lease agreement to understand your responsibilities and those of your landlord regarding maintenance and repairs.
•  Keep a list of emergency contacts provided by your landlord or property manager, including plumbers, and electricians, in case urgent issues arise.
•  Regularly clean and maintain the property to prevent wear and tear. This includes cleaning appliances, changing air filters, and keeping the premises tidy.
• Before moving in, document the condition of the property through photographs or videos. This will serve as evidence if there are any disputes about damages later on.
• Cooperate with scheduled property inspections, if required by your lease agreement. This allows the landlord to identify and address issues early.
• If repairs are needed, it’s a good idea to be present (if possible) when maintenance personnel or contractors are working in your rented space.
• If a repair request isn't addressed within a reasonable time frame, follow up with your landlord or property manager. Keep records of all communications.
• Always communicate respectfully with your landlord or property manager. Clear and polite communication can often resolve issues more effectively. You can also submit a maintenance request using this link.

To initiate the process of vacating the property, we kindly request that you notify your property manager, preferably in writing via email, within the designated notification period as outlined within your lease. It's important to allow ample time for fulfilling your outgoing cleaning and maintenance responsibilities before your departure.

We provide a comprehensive checklist outlining the vacating obligations expected of departing tenants. This checklist encompasses tasks such as 

• arranging professional carpet cleaning and deodorising
• conduct a vacate flea treatment if you have pets

Should you require assistance in engaging tradespeople, gardeners, or any other professional services to prepare the property for handover, your property manager is available to provide guidance.

All keys and remotes associated with the property must be returned to our office by 4:00 PM on the specified date indicated in your notice to vacate. If you anticipate needing an extra day or two for cleaning or other necessary arrangements, please inform us in advance, and we will discuss this request with the landlord. It's important to note that for each day beyond the end of your tenancy, you will incur rent charges, which cannot be deducted from your bond.

When conducting your vacate cleaning, we recommend referencing the Property Condition Report (PCR) that you initially signed at the commencement of your tenancy. This report will serve as the basis for evaluating your bond refund during the final inspection. If you need another copy of this report sent to you for your reference, please ask your property manager.

To ensure the property is returned to its original condition at the start of your tenancy, we advise performing a thorough, room-by-room clean. If the property is furnished, please ensure that each room is equipped with the same items as when you first occupied it. 

Typically, there will be accompanying photos in the PCR that can aid you in this process.

The following checklist outlines your fundamental cleaning responsibilities before vacating. Additionally, we will provide a guide with recommendations to assist you in maximising the return of your bond.

General:

• Vacuum and clean all door and window tracks.
• Sweep and mop all non-carpeted floors to remove marks.
• Clean all light fittings and remove any dead insects.
• Verify that all interior and exterior light bulbs/globes are in working order.
• Remove marks and fingerprints from walls, ceilings, light switches, and their surroundings.
• Clean skirting boards, windows (including frames, sills, and tracks), cupboards, picture rails, both sides of all doors (including architraves), and all other fittings.
• Remove and clean all insect/security screens (where feasible, hose and wash with detergent, and brush before reinstallation).
• Dust and clean curtains/blinds according to washing instructions.
• Ensure that all curtain/blind attachments are untangled and operational.
• Eliminate scuff marks from bedroom wardrobes.
• Remove all cobwebs, insect markings, and nests from both inside and outside the property.
• Ensure that ALL personal belongings are completely removed from the premises.

Kitchen:

• Clean the inside and outside of all cupboards, doors, and shelves.
• Clean the inside and outside of the stove/stovetop (including griller, doors, trays, racks, and glass).
• Clean the range hood, flume fan, and filter.
• Clean the inside, outside, and behind all appliances (refrigerator, dishwasher, and microwave if applicable).
• Clean the sink (drain holes, drainers, tapware, and plugs).
• Remove exhaust fans for cleaning in the dishwasher or with detergent.

Bathroom:

• Clean all walls, floors, mirrors, windows, and window tracks.
• Clean the inside and outside of all cabinets, cupboards, and drawers.
• Clean the bath and shower recess (remove built-up soap residue on tiles and shower screens).
• Clean the sink and all tapware, plugs, and towel rails.
• Scrub grout, floors, walls, shower, and splashback to restore the original color and condition.
• Wash the shower curtain with bleach or replace it if necessary.
• Clean the toilet (cistern, seat, lid, and bowl), toilet roll holder.
• Ensure that ceilings and walls are free of mold, marks/scuffs, and cobwebs.
• Remove exhaust fans for cleaning in the dishwasher or with detergent.

Laundry:

• Clean the inside, outside, and around the washing machine and dryer (including filters).
• Clean the inside, outside, and around the laundry tub, cabinets, shelves, drawers, tapware, and plugs.
• Clean all walls, floors, and ceilings (including grout).

Verandah, Decks, Outdoor Area, and Pool:

• Sweep and mop all floor surfaces.
• Clean all railings, glass, and light fittings.
• Remove all cobwebs and weeds.
• Tighten the clothesline line.
• Ensure the pool is clean, filled to the correct level, and maintained with the necessary chemicals.

Garage, Carport, Driveway, and Shed:

• Sweep and remove any oil residue, grease stains, and weeds from concrete, pavers, paths, and driveways (if replacement pavers are required, please consult a professional for installation).
• Clean, close, and lock the garage door.
• Ensure that the exteriors of council bins are free of cobwebs, then place the bins on the footpath for the next collection.

Gardens and Lawns:

• Mow the lawn, trim the edges, sweep paving/paths, maintain overall garden tidiness and weed the garden beds, lawn and paving.
• Remove all rubbish/debris.

If you want to extend your lease, you can typically follow these steps:

1. Review Your Current Lease: Start by reviewing your current lease agreement. Pay attention to the terms regarding lease renewal or extension. Some leases may have specific clauses about how and when you can request an extension.
2. Contact Your Landlord/Property Manager Early: It's generally a good idea to contact your landlord or property manager well in advance of your current lease's expiration date. This gives both parties time to discuss and plan for the extension.
3. Express Your Interest: Reach out to your landlord or property manager and express your interest in extending the lease. You can do this through a written letter or email. Be clear and polite in your communication.
4. Negotiate Terms: If there are specific terms you'd like to change, such as the rent amount or lease duration, this is the time to negotiate with your landlord. Be prepared to explain why you're requesting these changes.
5. Sign a Lease Extension Agreement: Once you and your landlord agree on the terms of the lease extension, you'll typically sign a new lease extension agreement. This document outlines the updated terms and conditions.
6. Pay Any Fees: Some landlords may require a lease extension fee or a security deposit/bond increase. Make sure you understand and fulfil any financial obligations associated with the extension.
7. Update Rental Insurance: If you have rental insurance, inform your insurance provider of the lease extension and update your policy if necessary.
8. Continue to Abide by Lease Terms: Until the lease extension takes effect, continue to abide by the terms of your current lease.
9. Document the Agreement: Keep copies of the lease extension agreement and any correspondence related to the extension for your records.
10. Plan for the Future: As the new lease term begins, make sure you're prepared for your extended stay. Update any necessary utilities, undergo needed maintenance, and other arrangements.

Remember that lease extension policies can vary, so it's crucial to communicate openly with your landlord or property manager and follow the specific procedures outlined in your lease agreement. 

If you don't find the answers you're looking for, feel free to reach out to our dedicated team.