REpair Request

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Tenant fAQ

Property Management

How long will it take to apply and be accepted for a property?

At Rent Choice, we strive to process applications as soon as possible. Almost all applications we receive are completed within three business days. Incomplete or incorrect applications can delay this processing time. Before submitting your application, review it for the following:

  • Double check that all information is complete and accurate.
  • Ensure there are no missing signatures or telephone numbers.

As a responsibility to owners and tenants, Rent Choice conducts thorough application screenings. Upon receipt of your application, we review your information both in-house and via third party reference checks. Sometimes this screening process results in unavoidable delays outside our control. Once screening is complete, we seek instructions from the property owner within one business day.

Best of luck with your application!

How can i make my application stand out?

The best way to increase your chances of a successful application is with some simple due diligence:

  • View the property before applying, get in touch with the property manager to introduce yourself and ask questions. This demonstrates commitment and allows you to address potential issues before submitting your application.For example, you might want to ask what terms the property owner prefers; if you and the owner both prefer a 12-month lease, including this information will help strengthen your application.
  • Ensure all the information you submit is correct and current. Make sure you’ve filled out all required sections. If you’re using a saved online profile to apply, double check that all fields are up to date — especially telephone numbers and contact names.
  • Confirm that all your referees are able and willing to vouch for you. Some employers, for example, may require your written consent before they can release any information about you over the phone. Similarly, confirm that your rental references can be linked to the properties you’ve resided in previously. Many applications we receive are rejected because details like these can’t be verified.
  • Be transparent in your rental application. If you require any special conditions for the property, let us know as soon as possible. If you have pets, include details about them with your application. A short description, photos, and/or behavioural references can go a long way toward your pet and application being approved by the property owner.

    Most importantly, feel free to contact us with any questions or concerns while applying. We’re here to help, and we want your application to succeed just as much as you do!

What do i need to do when moving into a property?

Firstly, congratulations on your successful application! Before we can welcome you to your new home, you have two important obligations:

  1. Arrange to transfer the upfront funds into our trust account. This must be done within 2 business days of your confirmation.
  2. Confirm your key handover date — by appointment only. Please note that the upfront funds must have cleared in our trust account prior to key handover. We suggest you allow a further two business days for this process to finalise.

Upon signing the lease, it’s your responsibility to place the property’s electricity, gas, and telephone/internet accounts in your name. We recommend you begin this process prior to moving in, so as not to find yourself without essential services. If you require assistance, we’re happy to help in any way we can.

Finally, at the beginning of your tenancy we provide you with a property condition report. It’s imperative that you review this report and record any defects with the property at possession time, as you will have no other opportunity to do so. When you vacate the property, this initial report will be used to assess the outgoing property condition in order to release your bond accordingly. You must review, sign, and return this property condition report within seven (7) days of moving in.

Are my contents insured under the property owner's policy?

In general, it is unlikely that a landlord’s insurance policy will cover a tenant's belongings.
Legislation permits only licensed professionals to give personal insurance advice, so we encourage our tenants to consult with an insurance broker or provider for more personalised information.

What are my maintenance obligations throughout my tenancy?

As a tenant, you’re expected to keep the property clean, safe, and functional. When vacating at the end of your tenancy, the property should match the condition it was in when your tenancy began. The easiest way to stay on top of this is with consistent, regular cleaning. We provide routine inspections for all our properties, as well as a checklist you can follow to stay on top of maintenance.

Please CLICK HERE to download an example cleaning checklist for your reference.

What happens during a routine inspection?

We perform inspections of our properties every three/four months, beginning six weeks into your tenancy. You will receive written notice at least 7 days prior to each of these inspections, and a SMS reminder the day before.

We use inspections to note the internal and external conditions of a property and to report any maintenance issues that may need to be addressed. This information is provided to the property owner for their knowledge and review. While we take photographs of the property’s condition to include in this report, we’re mindful that this is your personal space and do all we can to respect your privacy.

You are not required to be present during an inspection, though we ask you please leave a note identifying any maintenance issues you’d like inspected. Should you wish to be present during the inspection, your property manager can provide you with an approximate arrival time period. As we book multiple inspections across our properties on any given day, we may not be able to provide you with a precise start time.

When the inspection is complete, your property manager will leave a card confirming the review and identifying any issues. If necessary, we’ll call or email you separately to address any further required action.

How long should repairs take once they've been reported?

We strive to resolve all maintenance issues as soon as possible. This process can involve verifying the problem, receiving approval from the property owner, obtaining quotes, and coordinating access between trades — all of which can result in delays outside our control. We do everything in our power to minimise your inconvenience during this time.

Can a friend move into the property with me?

Only individuals listed in the tenancy agreement, or those with written permission, are authorised to live at the property. If you’d like to have someone move in with you, please contact us to request a separate tenancy application. This form must be filled out and approved by the property owner before your friend can move in.

Please note that you will be in breach of your tenancy agreement if you allow anyone else to live with you without written consent.

What do i need to do before vacating a property?

You must notify your property manager — preferably in writing via email, — of your intent to vacate within the notification period. Please ensure you allow yourself enough time to take care of outgoing cleaning/maintenance obligations before vacating.

We provide a checklist of vacating obligations that we ask outgoing tenants to follow. This includes items such as professionally cleaning and deodorising the carpets. If you have pets, you’ll also be required to complete a flea treatment. Your property manager can provide assistance in contacting any trades, gardeners, or other professional services needed to prepare the property for handover.

You must return all keys and remotes to our office by 5:00PM on the date stipulated on your notice to vacate. If you need an extra day or two to attend to cleaning or other matters, please inform us ahead of time and we’ll do our best to accommodate your request. Note: you’ll be charged rent for each day past the end of your tenancy, which cannot be paid from your bond.

What are my cleaning obligations when vacating a property?

When performing your vacate clean, please refer to the property condition report (PCR) that you signed at the beginning of your tenancy. Your final inspection will be compared to this report in order to determine your bond refund. We suggest you perform a thorough, room-by-room clean in order to return the property to the condition it was in at the start of your tenancy. If the property is furnished, please ensure that each room contains the same items as originally set out. Typically, there will be photos accompanying the PCR that you can refer to.

This checklist represents your basic cleaning obligations before vacating. We’ll also provide a guide of recommendations you can follow to help ensure the full return of your bond.

  • Vacuum and clean all door and window tracks
  • Sweep and mop all non-carpeted floors to remove marks
  • Clean all light fittings and remove dead bugs
  • Verify all interior and exterior light bulbs/globes are working
  • Clean marks and fingerprints from walls, ceilings, light switches and surrounds
  • Clean skirting boards, windows(including frames, sills and tracks), cupboards, picture rails, both sides of all doors (including architraves) and all other fittings
  • Remove and clean all insect/security screens (where possible, hose and wash with detergent and brush before installing)
  • Dust and clean curtains/blinds according to wash instructions
  • Ensure all curtain/blind attachments are untangled and in working order
  • Remove scuff marks from bedroom wardrobes
  • Remove all cobwebs, insect marks and nests both inside and outside the property
  • Ensure ALL personal belongings are removed from premises
  • Clean inside and outside of all cupboards, doors and shelves
  • Clean inside and outside of stove/stove top (griller, doors, trays, racks and glass)
  • Clean range hood, flume fan and filter
  • Clean inside, outside and behind all appliances (refrigerator, dishwasher, and microwave where applicable)
  • Clean sink (drain holes, drainers, tapware and plugs)
  • Remove exhaust fans to clean in dishwasher or with detergent
  • Clean all walls, floors, mirrors, windows and window tracks
  • Clean inside and outside all cabinets, cupboards and drawers
  • Clean bath and shower recess (remove built up soap residue on tiles and shower screens)
  • Clean sink and all tapware, plugs and towel rails
  • Scrub grout, floors, walls, shower and splashback to return to original colour and condition
  • Wash shower curtain with bleach or replace if necessary
  • Clean toilet (cistern, seat, lid and bowl), toilet roll holder
  • Ensure ceilings and walls are free of mould, marks/scuffs and cobwebs
  • Remove exhaust fans to clean in dishwasher or with detergent
  • Clean inside, outside and around washing machine and dryer (including filters)
  • Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tapware, and plugs
  • Clean all walls, floors and ceilings (including grout)
Verandah, Decks, Outdoor Area and Pool
  • Sweep and mop all floor surfaces
  • Clean all railings, glass and light fittings
  • Remove all cobwebs and weeds
  • Tighten clothesline line
  • Ensure pool is clean, filled to the correct level and topped up with chemicals
Garage, Carport, Driveway and Shed
  • Sweep and remove any oil residue, grease stains and weeds from concrete, pavers, paths and driveways (if replacement pavers are required, please contact a professional to install them)
  • Clean, close and lock garage door
  • Ensure council bin exteriors are free of cobwebs, then place bins on footpath for next collection
Gardens and Lawns
  • Mow lawn, trim edges, weed gardens, sweep paving/paths and ensure garden is generally tidy
  • Remove all rubbish